Refund policy

Returns

Return any piece within 14 days of delivery for store credit, as long as it is unworn and in its original condition and packaging. Returns are not refunded to your card.

Email support@elare.co with your order number and the pieces you are returning. We reply with the return address.
Return shipping is paid by you, unless the piece arrived damaged or we sent the wrong one.
Once the return arrives and is checked, store credit for the price you paid is emailed to you within 5 business days, to use on anything on elare.co. It does not expire.
Original shipping charges are not credited.
If your order used Buy 2, Get 1 Free, return the free piece with it, or its full price is deducted from the credit.
The ring sizer and the gift box cannot be returned.

Exchanges

If a piece does not fit, we exchange it. We cover the replacement. You cover a flat $10 exchange shipping fee, anywhere in the world, invoiced by email.

Email support@elare.co within 14 days of delivery with your order number and the size or length you need.
Exchanges are the same piece in a different size. One exchange per order.
Pay the shipping invoice and the new size dispatches in 1 to 2 days with tracking.
If the size you need is sold out we hold the exchange open and tell you the moment it is back.

Before you order

Check your ring size with the Elaré ring sizer, a local jeweler or the ring size guide.
Read the product details for materials, measurements and photos.
Ask us first at support@elare.co if anything is unclear.

Damaged or incorrect items

If your order arrives damaged or we shipped the wrong piece, email support@elare.co within 48 hours of delivery with photos of the item and the packaging. We ship a free replacement and you pay nothing, shipping included.

Lost in transit

If tracking confirms delivery but the package did not arrive, file a missing-mail claim with your local postal service first, then email us and we will work with you to make it right.

Covered separately by the warranty

None of this limits the lifetime warranty. If a piece fails through a manufacturing or structural defect at any point, including plating that peels, flakes or fades abnormally, email support@elare.co with your order number and photos. Claims are approved within 24 to 48 hours and a free replacement ships, with no need to return the original.