Refund policy

All Sales Final

All purchases on elare.co are final sale. We do not accept returns, exchanges, or issue refunds for any reason — including sizing issues, change of preference, or accidental orders.

Because we ship internationally and operate on tight margins to keep our pricing accessible, this policy lets us focus on the work: making pieces and getting them to you.

Before You Order

Verify your ring size with a local jeweler or a printable ring sizer.
Review product details — materials, measurements, photos.
Email us first at support@elare.co if anything is unclear. We'd rather answer 10 questions than have you regret a purchase.

Damaged or Incorrect Items

If your order arrives damaged or we shipped the wrong piece, contact us within 48 hours of delivery at support@elare.co with photos of the item and packaging. We'll send a free replacement — no return required.

Lost in Transit

If your tracking confirms delivery but the package didn't arrive, file a missing-mail claim with your local postal service first, then reach out to us and we'll work with you to make it right.