Contact
Contact Elaré
Email support@elare.co. We answer every email within 24 hours, seven days a week. There is no phone line: everything is handled in writing so there is a record of what was agreed on your order.
What to include
- Your order number, or the email address you ordered with.
- Clear photos if a piece arrived damaged, wrong, or has failed.
- The piece and size you mean, if you are asking before buying.
Common questions, answered faster
- Where is my order? Tracking is emailed the moment it ships. Dispatch takes 1 to 2 days, then 5 to 7 in the United States, 3 to 4 in the United Kingdom, 7 to 10 in Canada, 7 to 12 elsewhere depending on the country 8 to 12 to Hawaii and Alaska, and 15 to 20 to Puerto Rico and US territories. Full detail on the shipping policy.
- Damaged or wrong item? Email us within 48 hours of delivery with photos. A free replacement ships and you keep the original.
- Something has failed? That is a lifetime warranty claim. Send your order number and photos; claims are approved within 24 to 48 hours and a free replacement ships with no return needed.
- Wrong size? We exchange it. Send your order number and the size you need within 14 days of delivery: we cover the replacement, you cover the shipping on it. Check the ring size guide before ordering. See the refund policy.
- Materials and care? Everything is 316L stainless steel, 18K gold plated or rhodium plated. Detail on the materials and care page and the FAQ.
Press and partnership enquiries: press@elare.co.