Contact
Chat with us
Questions about an order, sizing or returns? Start a chat and our team will reply right here. Replies are fastest in chat, and we'll email you a copy if you step away.
Prefer email? support@elare.co
Contact Elaré
The fastest way to reach us is the chat at the top of this page. Start a chat and the team replies right there, and you get a copy by email if you step away. Prefer email? Write to support@elare.co and we answer within 24 hours, seven days a week. There is no phone line: everything is handled in writing so there is a record of what was agreed on your order.
What to include in your message
- Your order number, or the email address you ordered with.
- Clear photos if a piece arrived damaged, wrong, or has failed.
- The piece and size you mean, if you are asking before buying.
Answers you can get right now
- Where is my order? Tracking is emailed the moment it ships. Dispatch takes 1 to 2 days, then 5 to 7 in the United States, 3 to 4 in the United Kingdom, 7 to 10 in Canada, 7 to 12 elsewhere depending on the country, 8 to 12 to Hawaii and Alaska, and 15 to 20 to Puerto Rico and US territories. Shipping policy.
- Damaged or wrong item? Start a chat within 48 hours of delivery with photos. A free replacement ships and you keep the original.
- A piece has failed? That is a lifetime warranty claim. Send your order number and photos; claims are approved within 24 to 48 hours and a free replacement ships, no return needed.
- Wrong size? We exchange it: send your order number and the size you need within 14 days of delivery. We cover the piece, you cover the shipping on the replacement. Check the ring size guide first. Refund policy.
- Materials and care? Everything is 316L stainless steel, 18K gold plated or rhodium plated. See materials and care and the FAQ.
Other enquiries
Press and partnerships: press@elare.co. Creator and collaboration enquiries: team@elare.co.
FAQ
How do I contact Elaré?
Start a chat at the top of this page. It is the fastest way to reach the team. You can also email support@elare.co. Include your order number and photos if something is wrong with a piece.
How long does Elaré take to reply?
Chat is the fastest. Emails are answered within 24 hours. Warranty claims are approved within 24 to 48 hours.
Does Elaré have a phone number?
No. Support is handled in writing, by chat or email at support@elare.co, so that there is a record of what was agreed on your order.